Shipping Policy

When will my order ship?

Please allow 1 - 3 business days of processing and production time for your order to ship out. 

When will my package arrive?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times in the United States: 4 - 20 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping carrier.

Will I Receive A Tracking Number?

Most orders do come with tracking. Tracking may be available once your product is shipped. Each individual product may be shipped from different fulfillment centers.

Can I Cancel My Order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL". If the item has already shipped, please email sales@thehoamestore.com 

I Have Entered an Incorrect Address!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at sales@thehoamestore.com. If the address is wrong, we can correct it within 24 hours.

My Item Arrived Damaged

We do ship every item with care. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment and not paying for the Premium Shipping option.

If this happens to you, please email sales@thehoamestore.com with:
    - Your order number.
    - A picture of the damaged product.
Once received and verified, we'll be happy to send out another free of charge.
COVID-19 Update
We are currently applying new shipping measures due to the current global pandemic to ensure customer and public safety. There might be delays with your order. Kindly remain patient while your package is being shipped and delivered as securely and as fast as possible.
I Have A Question That Wasn't Answered, Can You Please Help?
If we still haven't managed to answer your question please feel free to email us at sales@thehoamestore.com and we will do our best to reply within 24 hours.