Returns & Exchanges

Returns & Exchanges

At the Hoame Store, your satisfaction is our main concern. If for some reason we did not meet your expectations, please feel free to contact us at sales@thehoamestore.com

You can return most items for a refund or store credit within 14 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within 14 days of delivery. We require photo evidence that you received the incorrect item or that it is defective.

Items ineligible for refund: 

Sale Items (including items purchased with a Discount Code)
Personalized Items
Items marked “Non-returnable” on the product page
Gift Cards
Items returned more than 14 days after delivery
Lost or stolen items
Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error

We do not offer refunds on orders where the tracking states it has been delivered. We do offer reshipments.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the return address on your package. We will not receive these items.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, less the return shipping fee, and a credit will automatically be applied to your original method of payment, within 5-10 business days. Please see our Return Process below.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@thehoamestore.com and we will help you sort it out.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@thehoamestore.com and we will send you instructions to complete your exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will be notified out about your return.

Return Process
To return your product, please e-mail returns@thehoamestore.com and we will provide you with a pre-paid shipping label along with instructions on where to ship your product and how to complete your return.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We offer a flat return shipping fee of $9.99 for all return shipments under 5 lbs. For all return shipments over 5 lbs, you will be responsible for the full cost of return shipping. If you receive a refund, please note that the return shipping fee will be deducted from your refund to cover the cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.